📦 Shipping Policy

ONLY YOU FASHION LTD

1. Company Information

This Shipping Policy applies to all orders placed with:

ONLY YOU FASHION LTD
1 Sunvale Close
Southampton, Hampshire
SO19 8LX
United Kingdom
Company Number: 16483144
Email: onlyyoufashion77@outlook.com

2. Delivery Area

We currently deliver to addresses within the United Kingdom.

3. Delivery Options and Costs

Delivery Method Estimated Delivery Time Cost
Standard Delivery 2–5 working days £4.99
Free Standard Delivery 2–5 working days Free on orders over £60
Express Delivery 1–2 working days £6.99

Working days are Monday to Friday, excluding public holidays.

4. Delivery Partners

To ensure reliable and efficient delivery, we work with trusted courier services in the United Kingdom, including:

  • Royal Mail – ideal for standard and tracked deliveries.
  • Evri – commonly used for home delivery and parcel shop collections.
  • DHL – typically used for express or priority deliveries.

The specific courier used for your order will depend on the selected delivery option, parcel size, and delivery location. This information will be confirmed in your dispatch email.

5. Order Processing

  • Orders are typically processed within 1–2 working days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During peak seasons or promotional periods, processing times may be slightly extended.

6. Tracking Your Order

Where available, customers will receive a dispatch confirmation email containing tracking information. This allows you to monitor the progress of your delivery directly through the courier’s website.

7. Delivery Times

Delivery times are estimates and begin from the date of dispatch, not the date of order. While we aim to meet the stated delivery times, delays may occur due to circumstances beyond our control, including:

  • Adverse weather conditions,
  • Courier operational delays,
  • High seasonal demand,
  • Incorrect or incomplete delivery information.

8. Failed or Missed Deliveries

If delivery cannot be completed due to incorrect address details or the recipient’s absence:

  • The courier may attempt redelivery or leave the parcel at a local collection point.
  • Additional charges may apply if the parcel is returned and needs to be resent.
  • Customers are responsible for providing accurate delivery information.

9. Risk and Ownership

Risk of loss or damage to the goods passes to the customer upon successful delivery. Ownership of the goods transfers to the customer once full payment has been received.

10. Delivery Issues

If your order has not arrived within the expected timeframe, please contact us at:

📧 onlyyoufashion77@outlook.com

We will liaise with the courier to resolve the issue as quickly as possible.

11. Incorrect or Damaged Parcels

If you receive a parcel that is damaged or incorrect:

  1. Notify us within 48 hours of delivery.
  2. Provide photographs of the parcel and its contents.
  3. Retain all packaging until the issue is resolved.

This will allow us to investigate the matter and arrange a suitable resolution, such as a replacement or refund.

12. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with immediate effect.